Delivery Service Terms

Same day delivery are available within Singapore on weekdays. Orders for flowers for same day delivery must be placed by 1pm. Orders received after 1pm will be delivered the next working day.

We offer free delivery to most parts of Singapore. Nominal charges will be imposed for certain areas such as Airport Cargo Complex, Sentosa Island, Jurong Island, Marina Bay Sands, Central Business District and Orchard Road area.

A redirection fee of $15 will be charge for second attempt of delivery. A touch-up fee of up to 50% of the original selling price may be applicable.

Payment Modes

  • Internet banking
    • You may credit to our current account with United Overseas Bank.
      Account No: 392-302-531-4.
  • Credit Card
    • We accept card payment via Visa, Master Card and American Express.
  • Cheque Payment
    • Strictly for corporate orders which has credit term with us.
    • Kindly issue cheque payable to PASTEL FLEUR FLORIST and mail it to our address.

An interest of 1% per 30 days will be charged on overdue invoices.

Cancellation & Substitution Policy

Cancellation must be made 24 hours in advance before the delivery time; failing which a cancellation fee of 50% of the selling price is chargeable.

Full purchase amount will apply if the order has been delivered.

In order to ensure you receive freshest product possible and on time, substitution with similar items of equivalent or higher value may occur when necessary. Hence, we reserve the right to substitute generic items such as decoration material, baskets, vase, items in the hampers, seasonal fruits and type/color of flowers.